FAQ’S

What are the minimum order quantities?

The minimum order for custom formulations is 500lbs, based on the size of our smallest ribbon blender. If you are private labeling a Muscle Gauge formula or are picking up products in the Muscle Gauge line the minimum order must be greater than or equal to $5,000.00 before shipping and handling fees are applied.

Is there a set-up fee?

There is a non-refundable set-up fee associated with custom formulations and private labeling. This fee goes towards product development, sample shipment fees, label design, sourcing and stocking of specialty raw materials, and logistics. See your account manager for more details.

What do I do if I already have a finished product but don’t have the formula?

All you need to get started is a nutrition facts panel and a product sample to match taste. Our team of food scientists is skilled in reverse engineering products to their exact formulation breakdown. We have contacts with every flavor house in the world and there has never been a flavor we couldn’t match.

Do you drop-ship?

Because Muscle Gauge is built for volume, we do not offer picking and packing services. We only offer drop shipping services at palette quantities or higher.

What is the typical lead time?

The industry standard lead time is 8 weeks from the date the funds have been transferred. However there are cases where we are able to expedite orders based on inventory levels and there are cases where we are limited by lead times of specialty raw materials used in custom formulations.

How do I secure my pricing?

When you are issued a price quotation on a product, pricing reflects a tentative price quote and a fair estimation of the product quote. However, upon finalizing certain ingredients, the executed quote may vary + or -. Due to market volatility of raw materials and outside forces, prices are good for 15 days from this quotation date. Orders beyond 15 days must be re-priced.

Once you lock in a price, Muscle Gauge will keep you informed of any price fluctuations on a quarterly basis and will immediately inform you of any significant industry trends that will impact your pricing such as increases in whey, corn, or resin for example.

Do I need to use Muscle Gauge’s shipping services?

If you prefer to arrange your own shipment, you are free to do so. However, it is to your benefit to have us book your shipment due to our discounted rates that we get due to all the volume of product we ship domestically and internationally. We pass the savings onto you!

I do not have a loading dock or forklift, how do I receive my shipment?

For a nominal extra fee, our shipping carrier can provide a palette jack inside the truck when your order is delivered. Be sure to mention this need to your account manager prior arranging your shipment.

What forms of payment are accepted?

We accept bank wires, checks, money orders, and credit card payments. As of 1/24/2011, we do not accept credit card transactions without clients filling out a credit card authorization form. There is a 3% processing free on all credit cards charged. See your account manager for details.

Return Policy

Since private label orders are customized to meet each client’s individual needs, we cannot provide an open return policy or issue refunds on for Private Labeled products. All sales are final under every circumstance, and cash refunds are not granted. However, your satisfaction is guaranteed. If we do not deliver exactly what you have ordered or what we initially promised, we are willing to take back the order in exchange for the correct product. All returns must be authorized by contacting us either by telephone or email prior to returning any merchandise.

Are bulk ingredients available?

Yes. We offering wholesale ingredients to clients in bag and palette quantities. Inquire for pricing.

Do you provide Certificates of Analysis (COA’s)?

Yes, they are available upon request.

Muscle Gauge Nutrition
893 S. Matlack St. Suite 140
West Chester, PA 19382
info@musclegauge.com
Office: 610-619-0005
Monday-Friday, 9am-5pm

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